Contact information

Get in Touch

We would love to hear from you! Whether you have a question about our products, need assistance with an order, or just want to say hello, we are here to help.

Customer Support

The best way to reach us is via email. Our support team monitors emails Monday through Friday. We aim to respond to all inquiries within 24-48 hours.

Email: star@nova-buzz.com

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Need Help with an Existing Order?

To help us assist you as quickly as possible, please include your Order Number (e.g., #1001) in the subject line of your email. This allows us to pull up your details before we reply.

Frequently Asked Questions

Where is my order?
Once your order is placed, it takes 1-3 business days to process. After that, you will receive an email with your tracking number. If you haven't received a tracking email after 3 business days, please check your spam folder or contact us.

Do you offer refunds?
Yes, we have a 30-day return policy. Please check our Refund Policy page for full details on how to start a return.